DRY CLEANING POLICIES

Great personal service and satisfaction is our first and most important goal. As a Stitch It customer, every reasonable effort will be made to rectify all reasonable issues.

We exercise the utmost care in processing articles entrusted to us, nevertheless, we cannot assume responsibility for inherent weakness or defects in material that are not readily apparent prior to processing. This applies particularly, but not exclusively to, suede, leather, silk, satin, double-faced fabric, vinyl, & polyurethane. Responsibility is also disclaimed for specialty trimmings, buckles, beads, buttons, bells and sequins.

The following represents our policy as it relates to Dry Cleaning.

1. 30 Day Quality Guarantee (any of the below issues must be brought to our attention within 30 days of Promised Ready Date).
2. All garments (including valuables in pockets) must be examined by the Stitch It staff and any holes, rips, missing beading must be noted on customer receipt.
3. Waivers will be required for items that Stitch It considers high risk of cleaning so that both parties are aware of the risks.
4. Stain removal from garments cannot be 100% guaranteed, if stain persists we will re-clean once for free, however damage or discoloration from multiple recleaning or removal of stain will not be reason for buyback of garments.
5. Compensation for lost or damaged items is as follows:
   1. For missing garment, we require 30 days from a day of promised pick up date to attempt to find garments before taking next steps.
      1. If garment is detemined to be lost – Any reimbursement for a dry cleaning item deemed lost shall be limited to and shall not exceed ten (10) times the charge for cleaning the damaged item (not inclusive of tax and other fees) regardless of brand, price, or condition of the garment.
   2. For damaged garments
      1. Any reimbursement for a dry cleaning item deemed damaged shall be limited to and shall not exceed ten (10) times the charge for cleaning the damaged item (not inclusive of tax and other fees) regardless of brand, price, or condition of the garment.
      2. Any fully reimbursed damaged garments are considered to be bought by Stitch It and will not be returned to customer.
      3. All damaged items must still have dry cleaning tags attached.
      4. Resolution may take up to 4 weeks to determine cause of damage.
6. Garment not completed by promised date and time will be refunded for dry cleaning cost only if we did not give notification of delay, however no buybacks/reimbursements will be available.
7. Customers are responsible for checking their order before leaving the store to ensure all items are present.
8. Stitch It will hold garments for 90 days after promised pick up date, we will make attempt to call the number on invoice 3 times, after which if no response they will be considered Stitch It property.

Stitch It is AODA Compliant. If you have any questions please contact customerservice@stitchit.com or 1-866-334-4440