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We strive to offer the best customer service and satisfaction we can, and the dedicated associates we hire are key to this. Our associates, skilled and driven in upholding our service standards, work closely with customers to address their needs and concerns, and this is the driving force behind our status as one of the nation’s top retailers of custom clothing and alterations.
Making this customer-associate relationship work relies on treating our associates as equal peers to our clients – “external” customers that shop at our stores and “internal” customers that benefit from our organization. This is why we operate by inverted pyramid management. The associates that interact directly with customers both enact and influence our policies and business decisions, and so we focus on the central role of both parties in strengthening our company.