CUSTOMER SERVICE POLICIES

For Clothing:

1. Redo alterations fitted by a Stitch It Fit Expert will be done right away at no charge (if not fitted in store additional charges may be required).
2. Alterations that cannot be fixed will be bought back with copy of original receipt.
   1.  New Garments
      1. Stitch It will reimburse the value stated on the original receipt and garments will be kept by Stitch It. If original receipt is not available, the customer is responsible to prove price paid. Debit/credit statement acceptable. If not available – Stitch It discretion is final.
   2. Pre-Worn Garments
      1. Will be bought back at 5x alteration charges (not to exceed value of garment).
      2. Only valid for alterations pertaining to damaged garments.
   3. If customer would like to keep garment for sentimental reasons, 50% of buyback will be offered.
3. Garments not completed by promised date and time will receive a refund for the value of a pant hem. Full refund or buyback will not be offered for late garments.
4. Stitch It requires signed waivers from our customers who may disagree with experts suggestions for proper fit. This includes garments that require proper undergarments or shoes that are not worn for fittings.

For Pick Up

1. We proudly show the quality of our work and ask you to verify items before leaving the store.
2. We require invoice/e-mail for proof of pick up. If neither are available, customer will be required to sign for garment.
3. Stitch It will hold garments for 90 days after pick up date. We will make attempt to call the number on invoice 3 times, after which the garment will be donated if there is no response.

For Products

1. All unwanted products must be returned unused, unopened with original receipt within 30 days for full refund.
2. Defective products must be returned within 30 days with original receipt for full refund (after Stitch It associate verifies defect).
3. For hygiene purposes Spanx undergarments are all FINAL SALE and cannot be tried on in store.

Refunds/Buy Backs

1. All refunds cash or credit up to $75.00 can be issued by our Associates.
2. All debit, credit refunds of $75.00 to $150.00 can be issued by our Managers (Cash refunds over $75 cannot be issued past same day sale and must be sent from Head Office as a cheque).
3. All refunds/buybacks over $150.00 will be paid by cheque within 7-10 business days after Head Office has received request.

Prepaid Services

1. All services are to be paid for prior to services being rendered.

Health & safety regulations – Alterations will only be performed on clean/dry-cleaned garments

Stitch It is AODA Compliant. If you have any questions please contact customerservice@stitchit.com or 1-866-334-4440